Position Details

Assist clients with cybersecurity solutions, troubleshoot issues, and enhance user experience.

$

55,000

—

$

75,000

Annual Salary

Hourly Rate

 Date Posted

March 3, 2025

 Location

Remote (US)

 Arrangement

Full-Time

 Discipline

Communications

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Client Support Agent, Platform

Assist clients with cybersecurity solutions, troubleshoot issues, and enhance user experience.

Every day, organizations around the world rely on Swyft to secure their digital infrastructure, protect sensitive data, and defend against evolving cyber threats. Our cutting-edge solutions in SOC, SIEM, and hardware security enable businesses to operate with confidence in an increasingly complex security landscape.

At Swyft, we’re building the technology that powers next-generation cybersecurity, combining automation, intelligence, and hardware security to create a seamless defense against modern threats. Our vision is to redefine how security is managed—proactively, efficiently, and at scale—empowering companies to focus on innovation without compromise.

A career at Swyft means tackling some of the toughest cybersecurity challenges, working alongside industry experts, and shaping the future of digital security. If you're passionate about making the digital world safer, we’d love to have you on board.

Job Description

We are looking for a Client Support Agent to provide top-tier assistance to our customers using Swyft’s cybersecurity solutions. You will troubleshoot technical issues, guide clients through security protocols, and escalate critical cases. This role requires a strong technical foundation, excellent problem-solving skills, and a customer-first mindset.

Responsibilities

Respond to technical inquiries via email, chat, and phone.

Diagnose and troubleshoot security software and network-related issues.

Guide customers through setup, configurations, and best practices.

Escalate complex cases to engineering or cybersecurity teams.

Maintain detailed documentation of support cases and resolutions.

Collaborate with Product and Engineering to improve user experience.

Stay up to date on cybersecurity trends, vulnerabilities, and threats.

Requirements

2+ years of experience in technical support, IT helpdesk, or cybersecurity assistance.

Strong understanding of network security, firewalls, and endpoint protection.

Familiarity with Linux, Windows, and Mac troubleshooting.

Excellent communication skills and ability to explain complex concepts clearly.

Experience using ticketing systems like Zendesk, Jira, or ServiceNow.

Bachelor's degree in Computer Science, IT, or equivalent experience.

Benefits

At Swyft, we are committed to supporting your well-being, professional growth, and financial security. If you are based in the U.S., you will be assigned to a relevant administrative branch based on your location, ensuring you receive the necessary support to thrive.

Health & Wellness

Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family covered.
Mental Health Support – Access to licensed professionals, wellness programs, and stress management resources.
Fitness Stipend – Annual reimbursement for gym memberships, fitness programs, or wellness activities.

Financial Security

Retirement Savings – 401(k) with company matching (or equivalent international plans).
Insurance Protection – Employer-provided life insurance, plus short- and long-term disability coverage.
Performance Bonuses – Competitive bonuses based on personal performance and company success.

Work-Life Balance

Flexible Work Options – Remote, hybrid, and flexible scheduling to fit your lifestyle.
Generous PTO – Paid vacation, sick leave, and holidays to recharge.
Parental Leave – Paid maternity and paternity leave to support growing families.

Professional Growth

Training & Certifications – Company-sponsored courses and certifications (e.g., CISSP, CEH, OSCP).
Career Development – Clear growth paths and internal promotion opportunities.
Mentorship Programs – Learn from industry leaders to accelerate your success.

Additional Perks

Top-Tier Equipment – Laptops, home office setups, and the latest tools provided.
Company Events – Team-building activities, retreats, and virtual socials.
Referral Bonuses – Get rewarded for referring top talent.

At Swyft, we foster an inclusive workplace that values your contributions and invests in your success—personally, professionally, and financially.

Equal Opportunity & Accommodations

Swyft is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected status. Reasonable accommodations are available for candidates during the hiring process.

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Position Details

$

55,000

—

$

75,000

Client Support Agent, Platform

Job Description

Responsibilities

Requirements

Benefits

Health & Wellness

Financial Security

Work-Life Balance

Professional Growth

Additional Perks

Equal Opportunity & Accommodations

Apply for this position

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