Position Details

Help clients with their cybersecurity needs. Provide timely, efficient, and friendly support.

$

18 —

$

22

Annual Salary

Hourly Rate

 Date Posted

March 3, 2025

 Location

Remote (US)

 Arrangement

Part-Time

 Discipline

Communications

Show job description Apply

Client Support Agent

Help clients with their cybersecurity needs. Provide timely, efficient, and friendly support.

Every day, organizations around the world rely on Swyft to secure their digital infrastructure, protect sensitive data, and defend against evolving cyber threats. Our cutting-edge solutions in SOC, SIEM, and hardware security enable businesses to operate with confidence in an increasingly complex security landscape.

At Swyft, we’re building the technology that powers next-generation cybersecurity, combining automation, intelligence, and hardware security to create a seamless defense against modern threats. Our vision is to redefine how security is managed—proactively, efficiently, and at scale—empowering companies to focus on innovation without compromise.

A career at Swyft means tackling some of the toughest cybersecurity challenges, working alongside industry experts, and shaping the future of digital security. If you're passionate about making the digital world safer, we’d love to have you on board.

Job Description

As a part-time, hourly Client Support Agent at Swyft, you will be the front line of communication for our clients, assisting them with technical issues, inquiries, and product support. You will troubleshoot customer concerns, provide clear and concise solutions, and ensure clients have a smooth experience with our cybersecurity products. This flexible, remote position is perfect for someone looking to build their experience in customer support while contributing to the success of Swyft.

Responsibilities

Respond to client inquiries via email, chat, and phone

Troubleshoot technical issues related to cybersecurity products

Provide clear, professional, and timely solutions to clients’ problems

Escalate complex issues to appropriate teams or specialists

Document customer interactions and issue resolutions in the support system

Assist in improving support materials and knowledge base

Requirements

Previous experience in a customer support or helpdesk role

Strong communication skills, both written and verbal

Ability to troubleshoot and solve technical issues

Familiarity with basic cybersecurity concepts is a plus

Ability to work independently and manage time efficiently

Availability to work 15-20 hours per week

Benefits

At Swyft, we are committed to supporting your well-being, professional growth, and financial security. If you are based in the U.S., you will be assigned to a relevant administrative branch based on your location, ensuring you receive the necessary support to thrive.

Health & Wellness

Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family covered.
Mental Health Support – Access to licensed professionals, wellness programs, and stress management resources.
Fitness Stipend – Annual reimbursement for gym memberships, fitness programs, or wellness activities.

Financial Security

Retirement Savings – 401(k) with company matching (or equivalent international plans).
Insurance Protection – Employer-provided life insurance, plus short- and long-term disability coverage.
Performance Bonuses – Competitive bonuses based on personal performance and company success.

Work-Life Balance

Flexible Work Options – Remote, hybrid, and flexible scheduling to fit your lifestyle.
Generous PTO – Paid vacation, sick leave, and holidays to recharge.
Parental Leave – Paid maternity and paternity leave to support growing families.

Professional Growth

Training & Certifications – Company-sponsored courses and certifications (e.g., CISSP, CEH, OSCP).
Career Development – Clear growth paths and internal promotion opportunities.
Mentorship Programs – Learn from industry leaders to accelerate your success.

Additional Perks

Top-Tier Equipment – Laptops, home office setups, and the latest tools provided.
Company Events – Team-building activities, retreats, and virtual socials.
Referral Bonuses – Get rewarded for referring top talent.

At Swyft, we foster an inclusive workplace that values your contributions and invests in your success—personally, professionally, and financially.

Equal Opportunity & Accommodations

Swyft is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected status. Reasonable accommodations are available for candidates during the hiring process.

Apply

Apply for this position

* indicates a required field

First Name*

Last Name*

Email*

Phone

Location (City, Country)

Education

School*

Degree*

Start Year*

End Date Month*

End Date Year*

Add Another Education

School

Degree

Start Year

End Date Month

End Date Year

Add Another Education

School

Degree

Start Year

End Date Month

End Date Year

Experience

GitHub

Portfolio

Relevant Work Experience

Company Name

Title

Start Date Month

Start Date Year

End Date Month (blank if present)

End Date Year (blank if present)

Key Responsibilities & Achievements

Reason for leaving

Add Another Experience

Company Name

Title

Start Date Month

Start Date Year

End Date Month (blank if present)

End Date Year (blank if present)

Key Responsibilities & Achievements

Reason for leaving

Add Another Experience

Company Name

Title

Start Date Month

Start Date Year

End Date Month (blank if present)

End Date Year (blank if present)

Key Responsibilities & Achievements

Reason for leaving

Legal

Legal Name*

Preferred First Name

Please provide your personal email address affiliated with your university that ends in ".edu" or ".ca" or ".mx". If you don't have one, or access to one, put N/A.*

At the time of applying, are you at least 18 years of age?*

Cumulative GPA*

Please state your anticipated graduation date. If you have already graduated, put N/A.*

Will you now or in the future required sponsorship for work authorization*

If yes, what type of visa sponsorship will you require?

How did you first hear about this role?*

Please review and acknowledge Swyft's Privacy Policy*

Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

While completion of this survey is required, you will have the option to select "I don't wish to answer" for all questions. All information collected is kept confidential. It is never used to identify you individually and has no bearing on your application or candidacy.

How would you describe your gender identity?*

How would you describe your racial/ethnic background? (Mark all that apply)*

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, other) that substantially limits 1 or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?*

Are you a veteran, active member or reservist of the United States Armed Forces?*

Additional notes, or comments for us.

Application Recieved

We have received your application. Thank you.

There was an error submitting the form, please make sure you are connected to the internet. If this persists, please contact [email protected], or your referral manager to help assist with the issue.

Position Details

$

18

—

$

22

Client Support Agent

Job Description

Responsibilities

Requirements

Benefits

Health & Wellness

Financial Security

Work-Life Balance

Professional Growth

Additional Perks

Equal Opportunity & Accommodations

Apply for this position

Related Positions

Senior Security Engineer

Network Monitoring Specialist

Marketing Coordinator